For this trip to Shanghai, I changed my itinerary and booked Merry Hotel Shanghai (Former Rendezvous Merry Hotel Shanghai). I originally only booked the location next to Jing'an Temple, but after staying for two nights, I realized that the service here is completely textbook level old-fashioned and thoughtful - without overly enthusiastic formalities, every detail is tailored to the needs of the guests. Even the small habits that I didn't notice myself were quietly taken care of.
On the day I checked in, I dragged a 28 inch suitcase and as soon as I reached the hotel porch, the doorman quickly came up and took the suitcase. Before I could speak, he asked for my room number and helped me deliver my luggage to the door. He also reminded me of the free tea table next to the elevator, saying that I could pick up a cup of hot tea anytime when I got tired from browsing. In the two minutes when I was processing the formalities at the front desk, the staff noticed that I coughed twice. Without waiting for me to make a request, they took the initiative to replace the original ordinary mineral water with two bottles of warm water, and even handed me a small box of throat lozenges, saying that Shanghai has been windy these days and my throat is uncomfortable, so I can take one.
The next day, I went out to stroll around Yuyuan Road and casually placed the fresh flowers I had just bought at the front desk, hoping to come back and pick them up. In the evening, when I returned to the hotel, the front desk not only arranged the flower vase filled with water, but also thoughtfully placed a small bag of preservative next to the vase, saying that this way the flowers could bloom for two more days. I forgot to mention a small matter myself, but they quietly took it to heart. What surprised me more was that I wrote down on a note in my room that I wanted to try Cong you bing in Shanghai, which was noticed by the cleaning aunt. When I came back in the afternoon, there was a hot Cong you bing just bought from a nearby time-honored brand on the small tea table in my room. There was a note next to it that said that I wanted to taste the local flavor. I brought it for me, and no extra charge was charged.
On the third day, I had to catch an early flight and set an alarm for 5am. The night before last, I casually mentioned to the front desk that I was afraid of oversleeping. I not only ordered a double wake-up call service, but at 4:30 in the morning, the staff knocked on my room door in advance, holding a cup of hot soybean milk and two steamed steamed buns, saying that I was afraid that I would not be able to catch the plane to have breakfast, so I prepared them in advance. When he helped me deliver my luggage to the car, he even handed me a small bottle of warm water, saying that I could drink it if I was thirsty on the way.
Of course, as an old hotel, it does not have the flashy smart devices of internet famous hotels, and some corridors have a sense of time in their decoration, but these are completely unimportant. Nowadays, too many hotels advertise "first-class service" on their promotional pages, but the service of Merry Hotel Shanghai (Former Rendezvous Merry Hotel Shanghai) is never shouted out, it is hidden in every unspoken detail. After staying for the past two nights, I have no sense of unfamiliarity with staying in a hotel. Instead, it's like having an old friend I've known in Shanghai for a long time, who has safely taken care of all your small needs. Next time I come to Shanghai, I will definitely stay here again.Show more